Privacy Policy

Effective Date: 12/01/2025

Fresh Day Cleaning Services LLC (“Fresh Day,” “we,” “us,” or “our”) operates the website myfreshday.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, request a quote, book cleaning services, communicate with us, or receive SMS messages from us. By using the Site or our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A) Information you provide to us

We may collect information you provide directly, including:

• Contact information: name, phone number, email address

• Service details: service address, service type, preferred dates/times, notes you provide (e.g., entry instructions, pets)

• Communications: messages, emails, call notes, and support requests

• Payment information: billing details and payment status (payment processing may be handled by third-party payment providers; we do not store full card numbers)

B) Information collected automatically

When you use the Site, we may automatically collect:

Device and usage data: IP address, browser type, device identifiers, pages viewed, time spent, referring URLs, and similar analytics

• Cookies and similar technologies: used for basic site functionality, security, and analytics (see Section 6)

C) SMS/Text messaging data

If you communicate with us by text message, we may collect:

• Your mobile number

• Message content and delivery details (e.g., timestamps, carrier delivery status)

• Your opt-in/opt-out status and related consent records

2. How We Use Your Information

We use your information to:

• Provide and manage services (quotes, booking, scheduling, dispatching, service notifications)

• Communicate with you about your appointment (confirmations, reminders, schedule changes, arrival updates, and support)

• Process payments and prevent fraud

• Improve our Site and operations (analytics, troubleshooting, security)

• Comply with legal obligations and enforce our terms

We do not sell your personal information.

3. SMS Messaging Consent and Opt-Out

If you provide your phone number and consent to receive text messages, we may send appointment-related messages, such as:

• booking confirmations

• appointment reminders

• schedule updates

• arrival notifications

• customer support messages

No marketing or promotional text messages are sent unless you explicitly opt in to marketing separately.

Opt-out: You can stop receiving texts at any time by replying STOP.

Help: Reply HELP for assistance or email us at info@myfreshday.com.

Message and data rates may apply.

4. When We Share Information

We may share information in the following limited circumstances:

• Service providers: vendors who help us operate (e.g., SMS providers, email services, hosting, analytics, payment processors, CRM/scheduling tools). These providers are permitted to use your information only to perform services for us.

• Legal and safety: if required by law, subpoena, court order, or to protect rights, safety, or investigate fraud.

• Business transfers: if we are involved in a merger, acquisition, or asset sale (your information may be transferred as part of that transaction).

5. Data Retention

We keep personal information as long as needed to:

• provide services and maintain business records,

• comply with legal requirements,

• resolve disputes, and

• enforce agreements.

  We may retain and use aggregated or de-identified information that cannot reasonably identify you.

6. Cookies and Analytics

We may use cookies and similar technologies for:

• essential Site functionality,

• security, and

• performance/analytics (e.g., understanding how visitors use the Site).

You can control cookies through your browser settings. If you disable cookies, some Site features may not function properly.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• access, correction, or deletion of your information,

• objecting to or restricting processing,

• data portability (where applicable).

To request access or changes, contact us at info@myfreshday.com. We may need to verify your identity before fulfilling requests.

California/US state privacy notices: If applicable, we will honor rights provided under state privacy laws. We do not sell personal information.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our services and Site are not directed to children under 13, and we do not knowingly collect personal information from children.

10. Third-Party Links

Our Site may include links to third-party sites. We are not responsible for their privacy practices. Please review those policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Effective Date.”

12. Contact Us

If you have questions or requests related to privacy, please contact:

Fresh Day Cleaning Services LLC

Email: info@myfreshday.com

Website: myfreshday.com